{"id":11195,"date":"2025-12-18T14:38:05","date_gmt":"2025-12-18T13:38:05","guid":{"rendered":"https:\/\/se.ostberg.com\/?p=11195"},"modified":"2025-12-18T14:42:51","modified_gmt":"2025-12-18T13:42:51","slug":"11195","status":"publish","type":"post","link":"https:\/\/se.ostberg.com\/en\/11195\/","title":{"rendered":"New Digital Assistant, Faster Answers and Easier Support"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div ><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"2560\" height=\"1280\" alt=\"Chatbot\" title=\"Chat robot_en_3840x1920\" src=\"https:\/\/se.ostberg.com\/wp-content\/uploads\/sites\/4\/2025\/12\/Chat-robot_en_3840x1920-scaled.png\" class=\"img-responsive wp-image-11204\" srcset=\"https:\/\/se.ostberg.com\/wp-content\/uploads\/sites\/4\/2025\/12\/Chat-robot_en_3840x1920-200x100.png 200w, https:\/\/se.ostberg.com\/wp-content\/uploads\/sites\/4\/2025\/12\/Chat-robot_en_3840x1920-400x200.png 400w, https:\/\/se.ostberg.com\/wp-content\/uploads\/sites\/4\/2025\/12\/Chat-robot_en_3840x1920-600x300.png 600w, https:\/\/se.ostberg.com\/wp-content\/uploads\/sites\/4\/2025\/12\/Chat-robot_en_3840x1920-800x400.png 800w, https:\/\/se.ostberg.com\/wp-content\/uploads\/sites\/4\/2025\/12\/Chat-robot_en_3840x1920-1200x600.png 1200w, https:\/\/se.ostberg.com\/wp-content\/uploads\/sites\/4\/2025\/12\/Chat-robot_en_3840x1920-scaled.png 2560w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_4 3_4 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><h3>We are now launching a digital chatbot assistant on our website to make it even easier for our customers to quickly get help with common questions \u2013 whenever it suits you!<\/h3>\n<p>The chatbot acts as a first line of support and can assist with product-related questions, guidance, and general information. It is a convenient everyday tool \u2013 fast and easily accessible when you need answers right away.<br \/>\nAll responses should be considered recommendations and may not always represent the final or exact answer in every case. For more advanced or critical issues, customers are still referred to our technical support.<\/p>\n<p>The solution is self-learning and continuously improves based on usage. This means that over time, the answers become more accurate, relevant, and better aligned with our products and technical expertise.<br \/>\nThe launch is an important step in our digital development with the goal of simplifying everyday work for our customers. The digital assistant is a complement to our existing customer support \u2013 not a replacement.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:75% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.56%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.56%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_4 1_4 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\"><h4>How the Assistant Helps You<\/h4>\n<ul>\n<li><strong>Instant answers<\/strong> \u2013 Get help with common questions without waiting.<\/li>\n<li><strong>Easy guidance<\/strong> \u2013 Quickly find product information and understand features.<\/li>\n<li><strong>Available 24\/7<\/strong> \u2013 First support whenever you need it.<\/li>\n<li><strong>Smart support<\/strong> \u2013 Simple questions handled instantly, complex issues by our technical support.<\/li>\n<\/ul>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:25% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":11193,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"inline_featured_image":false,"footnotes":""},"categories":[39,121],"tags":[],"class_list":["post-11195","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-slider-2"],"_links":{"self":[{"href":"https:\/\/se.ostberg.com\/en\/wp-json\/wp\/v2\/posts\/11195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/se.ostberg.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/se.ostberg.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/se.ostberg.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/se.ostberg.com\/en\/wp-json\/wp\/v2\/comments?post=11195"}],"version-history":[{"count":13,"href":"https:\/\/se.ostberg.com\/en\/wp-json\/wp\/v2\/posts\/11195\/revisions"}],"predecessor-version":[{"id":11213,"href":"https:\/\/se.ostberg.com\/en\/wp-json\/wp\/v2\/posts\/11195\/revisions\/11213"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/se.ostberg.com\/en\/wp-json\/wp\/v2\/media\/11193"}],"wp:attachment":[{"href":"https:\/\/se.ostberg.com\/en\/wp-json\/wp\/v2\/media?parent=11195"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/se.ostberg.com\/en\/wp-json\/wp\/v2\/categories?post=11195"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/se.ostberg.com\/en\/wp-json\/wp\/v2\/tags?post=11195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}