Every morning at 09:15 starts with daily management, a joint information and planning meeting.
– On a normal day in our department, we work in parallel with errands that come in via e-mail and phone calls from both installers, resellers, and private individuals, says Magnus Säll who himself works in the department for Technical Customer Support.

Whether it is simple questions or more advanced ones, they are equally important to answer and solve in a professional way.
– Many questions we receive are of a relatively simple nature and in fact such that you can find in your manual or on our website. Customers also often have other thoughts that they take the opportunity to ask during the conversation, which means that they gain an increased understanding of how their ventilation unit works.

“I think one reason we are well-liked is that we try to give the customer a little more than just an answer to the question. If we can pass on a good tip, we will when there is time for it!”

– We can help with most of the customers’ products and the thing to keep in mind is to always have your article number on hand when contacting us. Then we can help quickly and in the best possible way.
Sometimes we make customer visits. This happens, for example, in slightly more serious problems that we want to investigate further or when we have several cases in the same place. Then it may be easier to be on site to find a solution.

Magnus Säll, Technical Customer Support / Photo: Therese Asplund