Terms of Use for H. Östberg AB’s AI Chatbot

General
Our AI chatbot is designed to make it easier for you to quickly find the correct information about H. Östberg AB and our products and services. By using the chatbot, you agree to the terms set out below.

  • The chatbot is powered by artificial intelligence and is provided in cooperation with Chat24 AB.
  • Responses are generated automatically based on the material we provide.
  • The information is for guidance purposes and may sometimes be simplified or contain a degree of uncertainty, which is natural for AI-based solutions.
  • We continuously work to ensure that the responses are accurate and relevant, but we cannot guarantee that all information is complete or error-free.

Acceptance of Terms
By continuing to use the chatbot, you confirm that you accept and comply with these terms. If you do not accept the terms, you should not use the service.

Purpose and Limitations
The chatbot is a tool intended to provide quick access to product information, documentation, and support materials.
Responses from the chatbot should be considered guidance only and do not replace professional advice where such advice is required.

Data Collection and Handling

Personal Data
The chatbot is not configured to request or collect personal data.
You are not required to provide your name, contact details, or other identifying information in order to use the service.
If you choose to enter personal data in free text, such data may appear in conversation logs. In such cases, it is used solely for operation, troubleshooting, and improvement of the chatbot’s functionality.

Chat Logs
Conversations may be stored to improve functionality and service quality.
The logs are handled securely and are shared only with the technical providers necessary for the operation of the chatbot.

Cookies and Technical Data
The chatbot may collect technical information, such as browser type, device type, and usage patterns, in order to improve performance and user experience. This information is not intended to identify you.

Privacy Policy
For more information on how H. Östberg AB processes personal data, please refer to our privacy policy.
Limitation of Liability

The chatbot’s responses are provided for guidance only. H. Östberg AB and Chat24 AB are not liable for decisions, actions, or consequences arising from information generated by the chatbot.

To the extent permitted by law, we disclaim any liability for indirect or consequential damages that may arise in connection with the use of the chatbot.

Changes to the Terms
We may update these terms of use when necessary. Continued use of the chatbot constitutes acceptance of any changes.

Governing Law
These terms are governed by Swedish law.

Contact
If you have any questions or feedback regarding the chatbot or these terms, please contact H. Östberg AB.